Placing an Order

PLACING AN ORDER

When placing an order please provide all details and special instructions for your order such as:

Garment style, quantity required, font style, thread colours and embroidery size and placement on your item.

Refer to the Embroidery Options page to view font styles, thread colour chart.

If you wish to use a specific font style please specify the name of the font with your order or provide us with artwork.

We will review your order and may contact you by phone or email to confirm your order details. 

An embroidered proof will be created for your approval before commencing your order. Changes and adjustments can be made at this time. 

Payment methods accepted: All transactions are in Canadian Funds (CAD).  

In person payment can be made by Visa, Master Card or Debit. We accept e-transfer payments

By email to redstone.embroidery@gmail.com 

BULK ORDERS

Please provide details and special instructions pertaining to your order when requesting a quote.

You will receive a written quote within 48hrs. We must receive confirmation by phone or email if you wish to proceed with the order. A proof of your design will be provided for final approval. Any changes or adjustment to your design can be made at this time.  

A 50% deposit is required to process your order.  Balance owing must be paid before your order is released or shipped.

Any shipping costs will be added to your final Invoice.

ARTWORK

Logos and artwork can be emailed to redstone.embroidery@gmail.com 

Artwork should be high resolution (300 dpi) in one of the following formats: jpeg, vector, png, or pdf. If your artwork contains text please convert your text to curves or flatten image. We do have many fonts available to us; however we do not have them all.

We will not duplicate logos or images that are Copy righted unless you own the rights to the image or have been given written permission from the owner of the copy righted image to reproduce it. 

We are happy to create custom artwork for your project and work with you every step of the way to bring your vision to life. Please note for complex or detailed artwork a design fee of may apply. 

CHANGE OR CANCEL AN EXISTING ORDER    

If you need to make a change or cancel an order that you have placed, please contact us immediately. 

By Phone 613.439.9000 or email us at redstone.embroidery@gmail.com  As long as your item has not been personalized yet, we will do our best to accommodate your request. It may not be possible to change/cancel your order if it has already been personalized or in the process of being customized for you. You will be charged for the items that have already been completed.

 

WHAT TAXES ARE CHARGED ON MY ORDER?

 

Standard provincial taxes will be applied plus GST of 5%, based on the shipping address.

 

RETURN POLICY


Every piece is made just for you, therefore we do not accept returns for any personalized items. Please be sure that names, dates and information provided to be embroidered are accurate when placing your order. We are not responsible for errors that occur if information provided is not accurate. If we make an error in spelling or size, then most certainly we will fix and/or replace the item at our cost.

RECEIVING YOUR ORDER

You will be notified by phone or email when your order is completed. 

 

Local Orders can be picked up at our location: 410 Lambton Street, Brighton ON.

Store Hours: Tuesday to Friday  10am to 5pm  Saturdays  by Appointment

*Please note we are not open on Stat Holidays *

Shipping: We ship across Canada by Canada Post